Patient Care Specialist III

Patient Care Specialist III – Ambulatory PRN

About the role

This role serves as a frontline leader within our ambulatory and transitional living programs, providing direct patient care while mentoring and supporting teammates.

Responsibilities

• Support patient engagement by modeling positive behaviors, encouraging participation, and applying motivational interviewing techniques
• Promote a trauma-informed, recovery-oriented environment through calm leadership and respectful enforcement of program expectations
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring patient safety, providing orientation, and completing required documentation
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, medical, infection control, and security protocols, including searches, drug screen observations, and heat treatments
• Search patients and belongings for contraband and manage valuables according to policy
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
• Ensure accurate and timely documentation in the EHR and facility records, including shift reports and incident documentation
• Facilitate or support recovery activities, support groups, and independent living skill development
• Assist with meal planning, grocery ordering, and hands-on life-skills education
• Provide safe and compliant transportation for patients, maintaining accurate mileage records
• Organize and facilitate store runs and community outings in accordance with safety guidelines
• Maintain a clean, safe, and structured physical environment through routine inspections
• Provide peer mentorship and real-time coaching to PCS I and PCS II teammates
• Support onboarding and development of new teammates through training and feedback
• Model professionalism, accountability, and best practices in patient care and documentation
• Collaborate with leadership on workflow improvements, audits, special projects, and department initiatives
• Assist the Patient Care Manager with scheduling support and coverage as needed

Qualifications

• High school diploma or equivalent
• Minimum of two (2) years of experience in a behavioral healthcare or substance use treatment setting
• Intermediate knowledge of addiction and the recovery process
• Strong working knowledge of Microsoft Office (Outlook, Teams, Word)
• Demonstrated ability to mentor, coach, and support teammates
• Valid driver’s license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 25%, including patient transportation

Preferred Qualifications

• Associate degree in a behavioral science discipline from an accredited institution
• State-recognized Peer Support Certification or addiction training certification
• Advanced knowledge of addiction treatment and recovery principles
• Advanced technology skills, including Microsoft Excel

Teammate Benefits

• 18 days Paid Time Off (PTO) and 8 paid holidays
• Variable pay structure based on experience and education
• Defined career pathing through the Patient Care Specialist Tier Program
• S Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) – available at eligible facilities
• Discounted tuition opportunities through Capella University
• Schedule flexibility to support work-life balance
• Merit-based increases recognizing performance and leadership growth
• Commitment to Diversity, Equity, and Inclusion