Patient Care Specialist

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

About the role

This position plans, coordinates, and oversees a variety of professional and administrative activities related to the efficient day-to-day operation of the Division of Pediatric Dentistry to facilitate patient care. The Patient Care Specialist acts as a patient advocate, acquainting patients with policies and procedures relevant to their care and helping them navigate the system. This role provides excellent customer service to inquiries regarding information, treatment, and special needs for patients.

Responsibilities

• Coordinate communication between patients, family members, medical staff, administrative staff, and/or regulatory agencies.
• Interview patients or their representatives to identify problems relating to care.
• Maintain knowledge of community services and resources available to patients.
• Refer patients to appropriate health care services or resources.
• Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Provide consultation or training to students, volunteers, or staff on topics such as guest relations, patients' rights, and medical issues.
• May provide assistance to students in the management of patient loads.
• Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in a healthcare profession or related field of patient care.
• Two (2) years of related experience in a healthcare or health research setting.
• Related experience may be substituted for education.

Skills

• Knowledge of position requirements, regulations, and laws.
• Skill in effective use of applicable technology/systems.
• Ability to communicate effectively both verbally and in writing.
• Ability to work cooperatively with others and independently.
• Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Benefits

• Comprehensive benefits package prioritizing wellness, work/life balance, and professional development.
• Retirement program (pension or optional retirement plan/ORP) effective on date of hire.
• Generous paid leave package: over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave days, and unlimited accrual of sick time.
• Comprehensive health insurance.
• Professional learning and development programs.
• Tuition remission for employees and their dependents at any University System of Maryland school.
• Flexible work schedules and teleworking options (if applicable per job).

Pay

$59,000 - $65,000

Schedule

Full-time, exempt regular staff. Day shift.