Patient Care Specialist

The University of Maryland Baltimore (UMB) is currently seeking a Patient Care Specialist for the Division of Pediatric Dentistry at the School of Dentistry. This position plans, coordinates, and oversees a variety of professional and administrative activities related to the efficient day-to-day operation of a department to facilitate patient care. The Patient Care Specialist is responsible for processing patient records and provide problem solving to promote timeliness of care. Acts as a patient advocate, acquainting patients with policies and procedures relevant to their care and helping them navigate the system, as necessary. This position will provide excellent customer service to inquiries regarding information, treatment, and special needs for patients. Benefits: Exempt Regular UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job). UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland. Essential Functions Coordinate communication between patients, family members, medical staff, administrative staff, and/or regulatory agencies.Interview patients or their representatives to identify problems relating to care.Maintain knowledge of community services and resources available to patients.Refer patients to appropriate health care services or resources.Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.Explain policies, procedures, or services to patients using medical or administrative knowledge.Provide consultation or training to students, volunteers, or staff on topics such as guest relations, patients' rights, and medical issues. May provide assistance to students in the management of patient loads.Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.Performs other duties as assigned. Education: Bachelors in a healthcare profession or related field of patient care. Experience: Two (2) years of related experience in healthcare or health research setting. Supervisory Experience: N/A Certification/Licensure: N/A Other: Related experience may be substituted for education Knowledge, Skills, Abilities Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery. Hiring Range: $59,000 - $65,000, Commensurate with education and experience UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification. If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact leave_and_accom@umaryland.edu Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address. The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information. Job Reg or CII Exempt Staff Full Time/Part Time Full-Time Shift Day Job Organization School of Dentistry - Advanced Specialty Education Clinic Job Posting Aug 3, 2026 Unposting Date Aug 23, 2026, 10:59:00 PM