Patient Care Specialist

About the role

Shields Health provides MRI, PET/CT, and surgical services to patients at more than 50 locations in New England. With a focus on cutting‑edge technology, provider expertise, and affordability, Shields prioritizes the patient experience above all. Shields offers high‑field open‑bore MRI machines that allow for greater patient comfort while maintaining clear images. Additional services include MR arthrogram and breast MRI, as well as Shields ProCare, imaging medical equipment maintenance and service‑company. All Shields locations are ACR accredited. A family‑owned and operated business, Shields offers the largest and most technically advanced network of medical imaging and diagnostic treatment facilities in New England. We have an exciting new employment opportunity for a Patient Care Specialist. This is a full‑time, fully remote position, Monday to Friday, from 8:30 AM to 5 PM. This role is essential to achieving the goals of Shields Health Care Group by delivering exceptional customer service with professionalism, efficiency, and accuracy.

Responsibilities

• Manage patient pre‑registration across four MRI locations, ensuring accurate capture of medical history and demographic information for seamless patient care.
• Review and address pending patient clinical tasks appropriately.
• Identify the need for language services use.
• Verify and enter essential information into our systems.
• Maintain confidentiality for all customer groups.
• Address patient and physician inquiries with accuracy, efficiency, and professionalism.
• Keep management informed about situations that may impact the company or specific departments.
• Stay current with any changes in policies or procedures affecting daily functions.
• Perform other related duties as assigned.

Requirements

Internal candidates: 3+ years of relevant experience preferred. External candidates: 5+ years of experience in a medical office preferred. Strong communication skills and computer proficiency are required. Detail‑oriented with a high degree of typing accuracy. Knowledge of anatomy, medical terminology required. Medical insurance knowledge is a plus. Ability to follow instructions with minimal supervision. Proven capability to multitask and exceed customer expectations. High School Diploma. Ability to sit or stand while using a computer for extended periods. Physical requirements met with or without accommodation.

Pay

The range for this position is $18‑$27/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

Schedule

Full‑time, fully remote, Monday to Friday, 8:30 AM to 5 PM.

Note: This job description is not exhaustive and may not include all duties associated with the position. Employees may be required to perform tasks of a lower or equivalent classification as needed, as well as higher classification tasks for training and development purposes when warranted.