Patient Care Specialist

About the role

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Clinic hours are Monday–Friday, 8:00 AM – 4:30 PM. Sentara Health maintains a tobacco‑free environment.

Responsibilities

• Answering phones
• Scheduling appointments
• Answering patient questions
• Performing complex administrative tasks to support patient care delivery
• Working collaboratively in a team‑focused environment to ensure the best patient care

Requirements

• High school diploma or equivalent (required)
• Associate‑level degree or higher may be considered in lieu of the required experience
• 3 years of customer service experience (required)
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third‑party payers (required)

Skills

• Customer service
• Health insurance plans knowledge
• Medical records data handling
• Medical terminology
• Patient registration
• Appointment scheduling
• Third‑party payer processing

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan