Patient Care Specialist

Location: Virginia Beach, VA

About the role

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Hear Joyce describe a day in the life of a Patient Care Specialist at Sentara Healthcare.

Responsibilities

• Answer phones
• Schedule appointments
• Answer patient questions

Requirements

• High School Diploma (Required)
• 3 years of customer service experience (Required)
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers (Required)

An Associate Level degree or higher may be considered in lieu of the required experience.

Schedule

Rotating shifts covering clinic hours:

• Monday - Friday: 8:00 AM - 8:00 PM
• Saturday and Sunday: 8:00 AM - 4:00 PM

Benefits

• Medical, dental, and vision plans
• Adoption, fertility, and surrogacy reimbursement up to $10,000
• Paid time off and sick leave
• Paid parental and family caregiver leave
• Emergency backup care
• Long-term, short-term disability, and critical illness plans
• Life insurance
• 401k/403B with employer match
• Tuition assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student debt pay down – $10,000 reimbursement for certifications and free access to complete CEUs and professional development
• Pet insurance
• Legal Resources Plan
• Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met