Patient Care Specialist
About Us
ForMotion is a global network of Orthotic and Prosthetic Patient Care clinics, focused on providing world-class, compassionate care for patients with mobility challenges. Our clinic is part of the ForMotion global network of Patient Care clinics owned by Embla Medical, which also owns Össur, a leading global provider of prosthetics and bracing and supports solutions; Fior & Gentz, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions for people of all activity levels. We are dedicated to providing the best possible care to our patients to help them live Life Without Limitations.
About the role
The Patient Care Specialist (PCS) facilitates an excellent patient experience and supports clinic operations based on expert or specialized knowledge for the assigned prosthetics and/or orthotics medical practice.
Responsibilities
- Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by clinical personnel.
- Schedules appointments, verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR).
- Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR.