Patient Care Specialist

ForMotion is a global network of Orthotic and Prosthetic Patient Care clinics, focused on providing world-class, compassionate care for patients with mobility challenges. Our clinic is part of the ForMotion global network owned by Embla Medical, which also includes Össur, Fior & Gentz, and College Park.

About the role

The Patient Care Specialist (PCS) facilitates an excellent patient experience and supports clinic operations based on expert or specialized knowledge for the assigned prosthetics and/or orthotics medical practice.

Responsibilities

• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by clinical personnel.
• Schedules appointments, verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR).
• Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR.
• Maintains complete patient records in the EMR per company policies.
• Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission.
• Verifies patient insurance benefits, relays information on relevant payment and billing/collection policies and collects patient responsibility payments.
• Maintains and actively manages Work-In-Progress (WIP) to ensure timely and accurate delivery of patient devices in accordance with clinical timelines and service standards.
• Maintains a clean, orderly and safe environment for patients and visitors. Follows infection control/safety procedures by adhering to applicable guidelines.
• Takes patient height, weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas.
• Provides administrative support to the practice as needed. Strives for a paperless work environment and full-utilization of technology-based processes to drive operational efficiencies.
• Assists in marketing efforts to build relationships with local referral sources.
• Maintains professional relationships with patients, referral sources, clinical and non-clinical employees.
• Maintains product and administrative technical knowledge by actively participating in ongoing training and development courses.
• Carries out analysis of administrative support needs based on current clinic work in progress knowledge.
• May obtain prior authorization as required by payer.
• May assist in manually pricing items, based on insurance guidelines.
• May support more than one clinic in a market or region.
• Performs other duties as assigned.

Requirements

• High school diploma or GED equivalent is required.
• Experience using Microsoft Office.
• 1-2 years of healthcare and medical office experience preferred using EMR systems or equivalent skill set.

Benefits

• A culture rooted in trust, empathy, and Nordic-inspired flat hierarchies.
• Tailored onboarding and a buddy system to help you feel at home from day one.
• Continuous learning through e-learning, training, and language courses.
• A “you” culture where everyone—from interns to executives—is treated with respect.
• Competitive compensation packages.
• Medical, Dental, and Vision Benefits.
• 401(k) Retirement Plan with employer matching contribution.
• 8 paid holidays.
• 13 vacation days, birthday, and two (2) volunteer days.
• 8 sick days within your first year of employment.
• Paid Parental Bonding.

Physical Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach/pull with hands and arms, bend, and squat.