Patient Care Specialist

About the role

We are looking for a detail-oriented and highly organized Surgical Scheduler to support our Orthopedic Surgeon. In this role, you’ll coordinate surgeries, book pre- and post-op appointments, and serve as the key point of contact between patients and providers. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional patient care.

The Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.

Responsibilities

• Perform follow up related to past, present or future office visits of patients for their designated providers
• Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record
• Complete paperwork (i.e., disability, worker’s comp, PT referrals and prior authorizations) as needed
• Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed
• Handle all appointment rescheduling for providers as needed
• Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls
• Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider
• Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions
• Communicate with case managers regarding care as needed
• Other responsibilities as needed/assigned

Qualifications

• High school diploma required, associate or bachelor’s Degree preferred
• 3 years of experience working in an office setting, medical setting preferred
• Surgical scheduling experience and/or LPN license and experience a plus
• Proficiency with Microsoft Office required; experience with an EMR a plus
• Exceptional written, verbal and interpersonal communication skills
• Highly organized with strong attention to detail
• Valid driver’s license and vehicle for needed travel depending on staffing and needs