Patient Care Specialist

About the role

We are looking for a detail‑oriented and highly organized Surgical Coordinator to support our Orthopedic Surgeon. In this role you will coordinate surgeries, book pre‑ and post‑op appointments, and serve as the key point of contact between patients and providers.

Responsibilities

• Perform follow‑up related to past, present or future office visits of patients for designated providers.
• Schedule surgery, including booking pre‑ and post‑op appointments and following up on clearance and documentation in the patient’s medical record.
• Complete paperwork such as disability forms, workers’ compensation, physical‑therapy referrals, and prior authorizations as needed.
• Receive, mail, fax, scan physical‑therapy and surgical documents and all correspondence from referring physicians.
• Handle all appointment rescheduling for providers as needed.
• Respond to incoming tasks/calls from the Call Center/Front End to override or accommodate emergency appointments and make necessary patient calls.
• Coordinate providers’ schedules, including meetings, attorney conferences, cases, appointments, and communicate updates to the provider.
• Obtain necessary patient information, including medical necessity, medical records, transportation authorizations, home‑care orders, evaluations, referrals, and PT prescriptions.
• Communicate with case managers regarding care as needed.
• Other responsibilities as assigned.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• At least 3 years of experience working in an office setting; medical setting experience preferred.
• Surgical scheduling experience and/or LPN license and experience a plus.
• Proficiency with Microsoft Office required; experience with an EMR a plus.
• Exceptional written, verbal, and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Valid driver’s license and vehicle for needed travel depending on staffing and needs.

Schedule

Monday – Friday, 8:00 am – 4:30 pm.