Patient Care Specialist 2
About the role
A Patient Care Specialist 2 (PCS2) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency. Through cross-functionality, PCS2s play a pivotal role in ensuring that our healthcare center operates seamlessly and that our patients receive the best client experience and the highest standard of care. A PCS2 enhances the reputation of AHF by demonstrating adaptability, a versatile skill set, and dedication to transitioning between clinical, administrative, and front office roles, fostering trust and loyalty among patients.
You will be a passionate advocate for our top initiatives, ensuring that the AHF Core Values and Mission stay top of mind in all tasks. The PCS2 will work as part of a close-knit team to meet the needs of our patients and uphold AHF's reputation as a trusted healthcare provider dedicated to compassionate, high-quality care.
Watch this quick video to learn more: Patient Care Specialist 2: Day in the Life!
Responsibilities
- Perform medical assistant clinical functions, including phlebotomy.
- Handle administrative duties such as front office tasks, processing patient referrals, and verifying insurance coverage.
- Actively participate in cross-functional rotations to develop skills across multiple healthcare center functions.
- Collaborate with other AHF employees and departments to reinforce AHF's reputation as a trusted healthcare provider.
- Promote adaptability and operational efficiency in a dynamic healthcare environment.
- Uphold AHF's mission and values in all interactions and responsibilities.