Patient Care Orders Specialist

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission.

About the role

As the Patient Care Orders Specialist, you’ll contribute to our success by establishing and maintaining effective systems for orders management to ensure accurate admission processes. You will play a key role in enabling the Check-In program to achieve admission targets and other goals while collaborating with cross-functional teams to deliver high-quality patient care.

Responsibilities

• Establish and maintain effective and efficient systems for orders management to ensure accurate admission processes are followed.
• Obtain signed orders for skilled care remotely, meeting weekly productivity expectations.
• Collaborate with the Check-In team, physicians, and Sales team to obtain all orders and clinical documentation, process referrals to the branch for review, and communicate any further documentation needed for admission.
• Verify accuracy of clinical documentation received, including home health orders, face-to-face documentation, clinical notes from prior encounters, and recent history and physical documentation.
• Denote incomplete information or documentation prior to sending to the appropriate branch-level admission coordinator (e.g., pre-admission coordinator, clinical team manager).
• Document or track all orders and clinical documentation received by the agency.
• Answer inquiries regarding agency services and disseminate appropriate information, including referrals to community resources.
• Maintain current knowledge of, and ensure compliance with, all federal, state, and local regulations.
• Maintain organized, effective, and efficient systems and communication to ensure continuity of quality patient care and timely initiation of care.
• Escalate delays in orders and pending referral follow-up with the appropriate team to ensure timely response to patient care needs.
• Follow regulatory requirements and timelines when obtaining signed orders for care.
• Assist in evaluating agency operations and systems and identify ways to enhance workflow and productivity.
• Transfer referrals or healthcare needs to the appropriate internal partner or supervisor for review.
• Participate in clinical record audits, utilization reviews, and Peer Review and Quality Improvement programs.

Requirements

• Associate Degree in Nursing or associated Diploma/Certificate in Nursing is required.
• 2+ years’ experience as an LPN/LVN.
• Current Certified LPN/LVN.
• Proficiency with MS Office Suite (Word, Excel, Outlook).
• Prior experience with enterprise applications (e.g., Homecare Homebase, Workday, etc.).
• Excellent verbal and written communication skills.
• Experience with Medicare/Medicaid home health care benefits, policies, and procedures is preferred.

You will report to the Clinical Program Supervisor.

Benefits

• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost.
• Opportunities for advancement.
• Comprehensive insurance plans for medical, dental, and vision benefits.
• 401(K) with employer match.
• Paid time off, paid holidays, family, and pet bereavement.
• Pet insurance.