Patient Care Liaison for Primary Care Practice

About the role

A patient care liaison (PCL) plays a crucial role in the health care delivery team, focusing on delivering high-quality administrative tasks in close collaboration with clinical care teams. Experience in a medical office is preferred, but a positive, can-do attitude, a willingness to learn, and a genuine desire to help patients is even more important.

Responsibilities

• Monitor and sort EMR (Electronic Medical Record) messages to assure timely completion of messages in accordance with DMC Policies & Procedures.
• Relay results to patients including labs, imaging, and other testing.
• Helps patients obtain referrals, and refills as clinically indicated.
• Enter imaging, and lab orders under the direction of a licensed medical provider, following established DMC guidelines.
• Cover scheduling of appointments at DMC and also with specialists and outside facilities.
• Communicate with patients via all patient communication platforms, according to patient preference.
• Document all patient communication appropriately using professional etiquette and technique.
• Take an active role in gaining and maintaining proficiency in Allscripts EMR system, clinic flow, and documentation standards.
• Possess high-level organizational skills and ability to multi-task and work under pressure, while presenting a calm, professional manner and positive attitude.
• Model DMC Core Values, Mission, and Vision.

Qualifications

• High school diploma or equivalent is required.
• One year of experience in an administrative or clinical position in a medical office is preferred.
• Knowledge of medical terminology is preferred.

Benefits

• Paid time off
• Competitive pay
• Comprehensive health, dental, prescription, and vision benefits
• Company-paid short term disability, long term disability and life insurance coverages
• 401k

Pay

Full time positions at DMC offer competitive pay.

Schedule

The successful candidate for this full-time position will split their time between our Raymond and Windham clinics, Monday - Friday from 8:00 am to 5:00 pm.