Clinical Care Liaison Primary Care

Job Summary

The Clinical Care Liaison plays a vital role in closing care gaps and managing provider panels. This includes reviewing provider schedules, preparing for upcoming appointments, and ensuring patients receive necessary pre-appointment care. The liaison will conduct chart reviews to identify open care gaps and proactively reach out to patients via telephone or MyChart to coordinate any necessary steps for closing these gaps.

What You Will Do

• Review provider schedules to conduct chart reviews before patient appointments.
• Identify and address any gaps in care for patients under review.
• Contact patients before their appointments to discuss care gaps and coordinate any necessary pre-appointment requirements.
• Use dashboards to follow up and coordinate reassessments of specific care gaps, such as blood pressure checks.
• Serve as liaison between providers and patients, ensuring effective communication through Electronic Medical Record (EMR) documentation.
• Manage medication refill requests as needed, ensuring timely processing and coordination with providers.
• Regularly review and update provider panels to maintain accurate and current patient information.
• Facilitate the completion of required forms when needed, including workers' compensation and insurance documentation, and any prior authorization forms on behalf of providers.

Education & Qualifications

• Graduate of an approved Medical Assistant program
• 1-3 years Current clinical experience as a Medical Assistant

Skills & Abilities

• Ability to maintain confidentiality (patient and/or business)
• Ability to work independently to accomplish a wide variety of duties performing patient support work
• Knowledge of common safety hazards and precautions to establish a safe work environment
• Fosters work and patient relationships through excellent interpersonal skills and behaviors
• Ability to prioritize work and meet changing demands
• Ability to work in a fast-paced environment

Prevea is an Equal Employment Opportunity/Affirmative Action Employer