Patient Care Liaison for Primary Care Practice

About the role

A Patient Care Liaison (PCL) at DMC Primary Care is an important member of the health care delivery team responsible for delivering high-quality administrative tasks in close collaboration with clinical care teams. The ideal candidate should have a positive, can-do attitude, a willingness to learn, and a genuine desire to help patients. This full-time position is located in the main Derry clinic, Monday through Friday from 8:00 AM to 5:00 PM.

Responsibilities

• Monitor and sort EMR (Electronic Medical Record) messages to ensure timely completion in accordance with DMC Policies & Procedures.
• Relay results to patients, including labs, imaging, and other tests.
• Help patients obtain referrals and refills as clinically indicated.
• Enter imaging and lab orders under the direction of a licensed medical provider, following established DMC guidelines.
• Cover scheduling of appointments at DMC and with specialists and outside facilities.
• Communicate with patients via all patient communication platforms, according to their preferences.
• Document all patient communications professionally and accurately.
• Take an active role in gaining and maintaining proficiency in the Allscripts EMR system, clinic flow, and documentation standards.
• Possess high-level organizational skills and the ability to multi-task and work under pressure, while maintaining a calm and professional demeanor.
• Model DMC Core Values, Mission, and Vision.

Qualifications

• A high school diploma or equivalent is required.
• One year of experience in an administrative or clinical position in a medical office is preferred.
• Knowledge of medical terminology is preferred.

Benefits

• Paid time off
• Competitive pay
• Comprehensive health, dental, prescription, and vision benefits
• Company-paid short term disability, long term disability, and life insurance coverages
• 401k

Pay

Competitive pay is offered for full-time positions at DMC Primary Care.

Schedule

This full-time position is in the main Derry clinic, Monday through Friday from 8:00 AM to 5:00 PM.