Patient Care Coordinator (WIVA)

Summary

The Patient Care Coordinator will be a self-motivated, self-starting, leader. Excellent communications to keep everyone updated and engaged in all aspects of the interventional and vascular office. Exceptional interpersonal skills in resolving complex and potential conflicts arising during any special, urgent, or untimely added procedures/patients. Providing optimal support to interventional and vascular patients & referring physicians and serving as back-up support to other scheduling modalities. Works closely with office supervisor, department supervisors, PA-Cs’ and physicians to ensure physician/clinician and patient appointment preferences are met.

Responsibilities

• Answering multiple phone lines
• Working in multiple different electronic systems via computer
• Top notch customer service to all patients, referring physicians as well as intra department co-workers.
• Establishing and maintaining interpersonal relationships
• Securing required patient demographics.
• Securing required documentation for procedure
• Maintaining the strictest PHI and HIPAA confidentiality & complying with all CMS requirements.
• Evaluating information to determine compliance with standards
• Responsible for work outcomes and results
• Documenting all necessary information in the computer systems.
• Cordination of patient through the continuum of care.
• Actively supports departmental and corporate strategic plans and goals.
• Requires meeting strict deadlines.
• Conflict management when dealing with unpleasant, angry or discourteous people.
• Management of one’s own time.

Qualifications

• Knowledge of clinic policies and procedures.
• Knowledge of medical terminology and insurance practices.
• Knowledge of computer programs and applications.
• Knowledge of grammar, spelling and punctuation to communicate in written format.
• Knowledge of CPT and ICD-9 coding.
• Knowledge of managed care, Medicare, and Medicaid guidelines.
• Skill in effective personnel management including training staff and delegating duties.
• Skill in trouble-shooting insurance problems and appealing claims.
• Skill in maximizing insurance collections.
• Skill in written and verbal communication.
• Ability to work effectively as a team member with physicians and other staff.
• Ability to flexibly respond to changing demands.
• Ability to plan, organize, prioritize and direct the work of others.
• Ability to identify claims problems and recommend solutions.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to interpret and understand insurance benefits and reimbursement.
• Ability to communicate clearly and concisely with both written and verbal communication.
• Ability to process written and verbal communication instantaneously.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

Benefits

• Health
• Dental
• Vision
• Basic and Voluntary Life and AD&D
• Short- and Long-Term Disability
• Safe Harbor Retirement
• Profit Sharing Retirement
• Supplemental
• PTO
• Free Parking