Patient Care Coordinator - Waxhaw

About the role

The Patient Care Coordinator is responsible for ensuring the physician’s plan of care is accurately completed in a timely manner. Duties include coordinating and ensuring completion of referrals with physicians, hospitals, and other community services; scheduling patients for follow-up visits; and assisting patients with questions and concerns related to delivery system access.

Schedule

Full-time, Monday to Friday, 8:00 AM to 5:00 PM, supporting the team in Waxhaw.

Patient Coordination Responsibilities

• Schedules ancillary appointments and referrals
• Follows up on referrals and appointments to ensure timely completion of physician orders
• Schedules physician return appointments
• Completes forms/requisitions as needed to complete the physician’s orders
• Obtains and sends patient medical records to support seamless care delivery
• Ensures records are sent within one work day of chart completion to all physicians involved in a patient’s care
• Obtains ancillary results on all physician orders in a timely manner
• Obtains referring provider clinic notes on all referred patients in a timely manner
• Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures
• Works at different Tryon office locations as needed
• Monitors and checks assigned Athena boxes and other assigned boxes for coverage
• Other duties as assigned

Clinic Support Responsibilities

• Assembles patients’ health information including symptoms, medical history, exam results, X‑ray reports, lab tests, diagnoses, and treatment plans
• Ensures all related reports, labs, and demographics are sent to the outside facility prior to their appointment
• Reviews to ensure all forms are completed, properly identified, signed, and that all necessary information is in the EHR
• Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information
• Obtains lab/X‑ray reports, hospital notes, referral information, etc.
• Verifies insurance coverage and patient demographics
• Updates charts to ensure information is complete and filed appropriately
• Ensures timely delivery of outside mail and communication to the physician

Requirements

• Completion of Hepatitis B Vaccine and Flu Vaccine Form required (candidate may decline via declination form or provide record of vaccination from previous employer)
• Completion of TB test required
• High school diploma; some college preferred
• Minimum one year of medical office or healthcare facility experience
• EHR and scheduling experience
• Experience serving customers in person and on the phone

Physical Requirements

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling
• Must be able to lift and support weight of 35 pounds
• Ability to concentrate on details
• Use of computer for long periods of time