Patient Care Coordinator - St. Paul

About the role

We’re excited to welcome a motivated Patient Care Coordinator to our beautiful St. Paul location! This is a fantastic opportunity to make a positive impact in the lives of children every day.

MPDA is a specialty dental practice certified by the American Board of Pediatric Dentistry. We provide expert pediatric dental care for infants, toddlers, children, pre-teens, and teens at our 4 locations throughout the Twin Cities, including St. Paul, Fridley, North Oaks, and Eagan. Our gentle and compassionate team of pediatric specialists have been delivering high-quality pediatric dental care tailored to the unique needs of growing smiles since 1965.

Responsibilities

• Greet patients and families warmly upon arrival
• Check in and check out patients
• Provide child-friendly and family-oriented customer service
• Answer phone calls and respond to inquiries about services, appointments, and billing
• Schedule, reschedule, and confirm appointments (via phone, email, or text)
• Manage daily appointment calendar to optimize flow for pediatric patients
• Handle emergency or walk-in appointments efficiently
• Verify dental insurance eligibility and coverage for pediatric services
• Collect and process co-pays and payments
• Prepare and submit insurance claims
• Follow up on unpaid claims and balances
• Explain treatment costs and insurance coverage to parents/guardians
• Follow HIPAA regulations and protect patient privacy
• Maintain communication with the dental team about patient needs or changes in schedule
• Coordinate referrals or specialist appointments as needed

Benefits

• Fun and fast-paced work environment
• Flexible work hours with no evenings or weekends required
• Competitive salaries
• Excellent benefits packages
• New grads welcome