Patient Care Coordinator / Scheduler & Medical Scribe

Responsibilities

• Schedule new patient appointments and existing patient visits
• Follow up with new patient inquiries
• Contact patients who have missed appointments
• Perform patient reactivation calls
• Help maintain a full and productive schedule
• Confirm upcoming appointments
• Communicate with patients regarding treatment plans and scheduling needs
• Accurately document patient encounters in real time during examinations
• Prepare patient charts prior to appointments
• Assist the doctor with documentation and clinical workflow
• Ensure records are complete and accurate
• Contact insurance companies to verify patient benefits and eligibility
• Obtain benefit information and authorization requirements
• Document insurance information accurately in patient charts
• Answer incoming phone calls
• Greet and check in patients
• Process patient paperwork
• Collect co-pays and payments
• Maintain accurate patient records
• Assist with office organization and daily operations
• Support teammates wherever needed
• Auxiliary in internal marketing campaigns
• Make patient follow-up and referral calls
• Cook up with community events and office promotions
• Auxiliary in social media content and patient testimonials
• Promote a welcoming and exceptional patient experience

Requirements

Outstanding communication and customer service skills
Friendly, confident, and compassionate personality
Exceptional organizational skills
Ability to multitask in a fast-paced environment
Strong computer and typing skills
Detail-oriented with excellent follow-through
Positive attitude and willingness to learn
Self-motivated and dependable
Team player who enjoys helping others

Qualifications

Preferred Qualifications
Experience in a medical, chiropractic, dental, or healthcare office
Medical scribing or medical terminology experience
Scheduling experience
Insurance verification experience
Experience with electronic health records (EHR)