Patient Care Coordinator - Rehabilitation

Key Essential Functions And Accountabilites Of The Job

• Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
• Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).
• Performs patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms are completed, and notifying the clinical team.
• Maintains appointment confirmations and follows up with patients regarding unconfirmed appointments.
• Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.
• Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities.
• Communicates clearly and professionally and escalates complex issues as appropriate.
• Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.
• Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.
• Demonstrates understanding of and alignment with the Mission, Core Values, and Vision in daily work.
• Participates in departmental improvement initiatives and maintains required competencies.
• Supports enrollment in the MySEARHC patient portal.
• May require flexible scheduling based on clinic operations.

Supervisory Responsibilities

This position does not require supervisory responsibilities.

Additional Details

• Education, Certifications, and Licenses Required:
• High school diploma or GED – preferred.
• Current Basic Life Support (BLS) certification – preferred.
• Experience Required:
• One (1) year of healthcare, customer service, or administrative experience – preferred.
• Knowledge Of:
• Customer service principles.
• Basic understanding of front-end revenue cycle and registration requirements.
• Skills In:
• Accurate data entry and attention to detail.
• Effective oral, written, and interpersonal communication skills.
• Computer application skills sufficient to utilize medical databases in a competent manner.
• Ability to operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, etc.
• Ability to prioritize, multi-task, and work independently in a fast-paced environment.
• Prioritize and multi-task in a fast-paced environment with interruptions.
• Maintain strong organizational and time-management skills.
• Adapt quickly to new systems and workflows.
• Demonstrate professionalism and consistent attendance.
• Position Information:
• Work Shift: Exempt.

Benefits

SEARHC offers generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.