Patient Care Coordinator - Plymouth Lakes

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit.
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication.
• Answer patient questions regarding appointments, billing, and insurance benefits.
• Verify insurance coverage and assist with patient account management.
• Accurately enter and maintain patient information and records.
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care.
• Utilize scheduling and practice management software to support daily operations.
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience.

Requirements

• Warm, friendly, and professional with a passion for helping others.
• Ability to remain calm and adaptable in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Strong multitasking and schedule coordination abilities.
• Positive attitude and commitment to outstanding customer service.
• Comfort learning and utilizing new technology and software systems.
• Proficiency with Microsoft Office and general data entry skills.
• Strong problem-solving skills and a proactive approach to supporting patients and teammates.
• Dental insurance knowledge is a plus, but not required.
• Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred.

Skills

• Ability to remain calm and adaptable in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Strong multitasking and schedule coordination abilities.
• Positive attitude and commitment to outstanding customer service.
• Comfort learning and utilizing new technology and software systems.
• Proficiency with Microsoft Office and general data entry skills.
• Strong problem-solving skills and a proactive approach to supporting patients and teammates.

Benefits

• Competitive compensation and a comprehensive benefits package.
• Medical, dental, vision, and orthodontia coverage.
• Paid time off and paid holidays.
• 401(k) with company match and Roth options.
• Health savings account and flexible spending account options.
• Life insurance and short- and long-term disability.
• Pet insurance.
• Employee Stock Purchase Plan (ESPP) purchase options.
• Company-supported continuing education and professional development.
• Opportunities for growth and career advancement.
• A doctor-led, patient-centered culture focused on quality care.
• A network of practices across Minnesota, Wisconsin, and Arizona.

Pay

$24.00-$27.15 per hour

Schedule

Monday: 6:30am-2:15pm
Tuesday: 1:30pm-8:15pm
Wednesday: 6:30am-4:15pm w/ hour lunch
Thursday: OFF
Friday: OFF
Saturday: N/A