Patient Care Coordinator - Pediatric Therapy Practice

Patient Services Coordinator Responsibilities

• Schedule, reschedule, and manage patient appointments accurately.
• Fill cancellations and maintain full therapist schedules.
• Manage waitlists and assign new patients/evaluations appropriately.
• Communicate schedule updates to families and therapists.

Referral Management/Intake Documentation

• Contact new referrals and guide families through intake.
• Maintain and update an accurate referral log.
• Ensure timely start of care.
• Manage patient intake and ensure all required documentation is complete.
• Verify insurance benefits and track authorizations/IFSPs.
• Follow up with families for missing paperwork or requirements.
• Follow up with doctor's offices and service coordinators regarding prescriptions (Rx), signed plans of care (POCs), and authorizations.
• Maintain accurate, organized, and compliant patient records.
• Greet and check patients in/out; maintain a welcoming clinic environment.
• Answer phones, respond to inquiries, and support families with questions.
• Collect payments and manage front desk transactions.
• Provide a consistent, professional, and positive experience for all families.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to manage systems and problem-solve independently.
• Experience in and knowledge of therapy setting is required.
• Scheduling experience required.

Why Join Sunny Pediatric Services?

At Sunny Pediatric Services, you'll join a tight-knit team where collaboration and mutual support drive everything we do. Our team-oriented culture means you'll work alongside passionate professionals who genuinely care about each other's success while making a meaningful impact on children and families in our community. As a growing practice, we offer competitive hourly pay and performance-based bonuses that reward your contributions to our shared success.

About the Role

Sunny Pediatric Services is a pediatric therapy practice that provides speech, occupational, and physical therapy as well as lactation consultation services to little ones in Tallahassee and surrounding areas. We are seeking a highly organized, proactive, and friendly Patient Care Coordinator to support our growing practice.

Skills

• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to manage systems and problem-solve independently.
• Experience in and knowledge of therapy setting.
• Scheduling experience.

Benefits

• Competitive hourly pay.
• Performance-based bonuses.

Pay

• Not specified.

Schedule

• Not specified.

Equal Opportunity Employer

Sunny Pediatric Services is an equal opportunity employer.