Patient Care Coordinator (Outpatient), Visalia Medical Clinic - Cardiology (Full-Time, Day Shift)

About the Role

Coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department in an outpatient location. Provides communication with patients and visitors that promotes a high level of overall satisfaction and quality of care.

Responsibilities

• Greets, receives, and escorts patients/visitors, and notifies necessary personnel of their arrival.
• Answers multiple phone lines and intercom, and communicates appropriately.
• Gives appropriate attention to complaints/requests as needed.
• Receives, interprets, verifies, and processes physicians' orders.
• Admits/discharges daily patients and creates charts.
• Provides clerical support for departmental meetings, projects, and activities as needed.
• Completes and forwards all required information, charts, records, and documents as requested.
• Requests previous patient records from medical records as needed.
• Maintains department records, reports, and statistics.
• Orders and maintains an adequate inventory of all office supplies and equipment.
• Identifies current status of patient's insurance, as well as range of benefits.
• Identifies and collects co-payments and limits of services for all patients.
• Provides appropriate forms to billing and other departments.
• Assists with maintenance of hospital forms.
• Performs various confidential clerical duties including data entry, obtaining patient signatures for documents and/or consent forms, filing, and answering phones.
• Helps schedule patient appointments.
• Obtains all necessary billing, insurance, and other demographic information.
• Informs patients of any preparations needed for examination and reminds them of these preparations at appointment confirmation.
• Assists in scheduling appointments and making reservations for departmental needs such as classes, programs, and in-services.
• Keeps waiting rooms neat, clean, and organized.
• Communicates with those waiting.
• Monitors panels for alarms and reports to the appropriate department.
• Provides coverage and/or assistance when necessary to maintain quality standards of the department.
• Compiles information for reports, manuals, handouts, and meetings as needed.
• Provides clerical support for department meetings and departmental activities.
• Assists with research and provides administrative support to special projects.
• Performs other job-related duties as assigned.

Requirements

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree in business, healthcare, or computer science or equivalent combination of education/related experience: Preferred

Location

AHPN - Visalia Medical Clinic - 5400 W. Hillsdale Ave., Visalia, CA 93291

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness, and hope.

Pay

The estimated base pay for this position is $25.00 to $29.56 per hour. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

Schedule

• Full-time regular
• Day Shift
• 8-hour shifts