Patient Care Coordinator (Outpatient), Full-time, Day Shift

Located in Los Angeles, CA. Full‑time regular position.

About the role

Coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department. Provides communication with patients and visitors that promotes a high level of overall satisfaction and quality of care. Performs duties in an outpatient location.

Responsibilities

• Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival.
• Answers multiple phone lines and intercom, and communicates appropriately.
• Gives appropriate attention to complaints/requests as needed.
• Receives, interprets, verifies and processes physicians' orders.
• Admits/discharges daily patients and creates charts.
• Provides clerical support for departmental meetings, projects and activities as needed.
• Completes and forwards all required information, charts, records, documents as requested.
• Requests previous patient records from medical records as needed.
• Maintains department records, reports, statistics.
• Orders and maintains an adequate inventory of all office supplies and equipment.
• Identifies current status of patient's insurance, as well as range of benefits.
• Identifies and collects co-payments and limits of services for all patients.
• Provides appropriate forms to billing and other departments.
• Assists with maintenance of hospital forms.
• Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones.
• Helps schedule patient appointments.
• Obtains all necessary billing, insurance and other demographic information.
• Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation.
• Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
• Keeps waiting rooms neat, clean and organized.
• Communicates with those waiting.
• Monitors panels for alarms and reports to appropriate department.
• Provides coverage and/or assistance when necessary to maintain quality standards of the department.
• Compiles information for reports, manuals, handouts and meetings as needed.
• Provides clerical support for department meetings and departmental activities.
• Assists with research and provides administrative support to special projects.
• Performs other job-related duties as assigned.

Requirements

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred
• Hospital Fire and Life Safety (HLFS): Required
• Receipt of all required vaccinations as a condition of employment (medical and religious exemptions may apply)
• Participation in E-Verify

Pay

The estimated base pay for this position is $25.00 to $29.56 per hour. Additional individual compensation may be available through differentials, extra shift incentives, bonuses, etc. A comprehensive benefits program is available for qualifying positions.

Schedule

Day shift, 8‑hour shifts.