Patient Care Coordinator (Full-time, Day Shift)

About Us

Adventist Health Bakersfield has been providing an extraordinary team of world-class physicians, top-notch medical technology, caring professionals, and award-winning quality since 1910. We are comprised of a 254-bed acute care hospital and 20 primary and specialty care medical offices. Located in Bakersfield, one of America's fastest-growing cities, we offer affordable housing on the West Coast, beautiful weather, high-quality education, and proximity to Yosemite and Sequoia National Parks, the Central California Coast, and Southern California's attractions.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven by the mission of inspiring health, wholeness, and hope.

About the Role

This role facilitates patient admissions, ensures the needs of patients and staff are met, and acts as a liaison between staff and patients regarding scheduled visits. The position performs a variety of admitting, receptionist, and clerical duties to facilitate the efficient processing and scheduling of patients for the department and supports day-to-day business operations.

Responsibilities

• Answers phone, takes messages, and directs calls to the appropriate person.
• Admits patients into the clinic and processes encounter forms.
• Verifies insurance and patient information in the computer, making appropriate updates.
• Copies/scans insurance information for clinic registration and prepares charts with necessary forms.
• Prepares and completes referrals for patients, obtaining authorizations and assisting with coordination.
• Completes and forwards all required information, charts, records, documents, and/or films as requested.
• Requests previous patient records from medical records as needed.
• Maintains department records, reports, and statistics, including filing activities.
• Orders and maintains an adequate inventory of office supplies and equipment.
• Identifies current status of patient's insurance, benefits, and collects co-payments.
• Provides appropriate forms to billing and other departments and assists with maintenance of hospital forms.
• Performs confidential clerical duties, including data entry, obtaining patient signatures, and filing.
• Schedules patient appointments and obtains necessary billing, insurance, and demographic information.
• Informs patients of preparations needed for examinations and confirms appointments.
• Digitizes films from prior studies and coordinates storage of films.
• Receives payments from attorneys for copying films or creating CDs.
• Assists in scheduling appointments and reservations for departmental needs such as classes and in-services.
• Keeps waiting rooms neat, clean, and organized, and communicates with those waiting.
• Monitors panels for alarms and reports to the appropriate department.
• Provides coverage and assistance to maintain quality standards of the department.
• Compiles information for reports, manuals, handouts, and meetings as needed.
• Performs other job-related duties as assigned.

Requirements

• High School Education/GED or equivalent (Preferred).
• Associate’s/Technical Degree in business, healthcare, or computer science or equivalent combination of education/related experience (Preferred).

Pay

The estimated base pay for this position is $25.00 to $29.56 per hour. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

Schedule

• Full-time regular position.
• Shift length: 8 hours.