Patient Care Coordinator (Outpatient) (Full-time, Day Shift)

About the Organization

Adventist Health White Memorial, located in the heart of Boyle Heights, is one of the area's leading healthcare providers since 1913. The organization includes a 353-bed hospital, three medical office buildings, residency programs, comprehensive cancer care, and a wide range of services in the Los Angeles area. In 2019, Adventist Health White Memorial received the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence. The organization promotes wellness in the community through initiatives like a local farmers market and a community resource center offering services for seniors and Spanish-speakers.

Adventist Health is a faith-based, nonprofit, integrated health system serving over 100 communities on the West Coast and Hawaii with more than 440 sites of care, including 27 acute care facilities. The system is driven by a mission to inspire health, wholeness, and hope through a team of over 38,000 employees, physicians, and volunteers.

About the Role

Coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department. Provides communication with patients and visitors to promote a high level of overall satisfaction and quality of care. Performs duties in an outpatient location.

Responsibilities

• Greets, receives, and escorts patients/visitors, notifying necessary personnel of their arrival.
• Answers multiple phone lines and intercom, communicating appropriately and addressing complaints or requests as needed.
• Receives, interprets, verifies, and processes physicians' orders.
• Admits and discharges daily patients, creating charts as required.
• Provides clerical support for departmental meetings, projects, and activities.
• Completes and forwards all required information, charts, records, and documents as requested.
• Requests previous patient records from medical records as needed.
• Maintains department records, reports, and statistics.
• Orders and maintains an adequate inventory of office supplies and equipment.
• Identifies current status of patient's insurance and range of benefits, collecting co-payments and noting limits of services.
• Provides appropriate forms to billing and other departments and assists with maintenance of hospital forms.
• Performs confidential clerical duties, including data entry, obtaining patient signatures, filing, and answering phones.
• Schedules patient appointments and informs patients of any preparations needed for examinations.
• Obtains all necessary billing, insurance, and demographic information.
• Assists in scheduling appointments and making reservations for departmental needs such as classes, programs, and in-services.
• Keeps waiting rooms neat, clean, and organized, communicating with those waiting.
• Monitors panels for alarms and reports to the appropriate department.
• Provides coverage and assistance to maintain quality standards of the department.
• Compiles information for reports, manuals, handouts, and meetings.
• Assists with research and provides administrative support for special projects.
• Performs other job-related duties as assigned.

Requirements

• High School Education/GED or equivalent: Preferred.
• Associate’s/Technical Degree in business, healthcare, or computer science or equivalent combination of education/related experience: Preferred.
• Hospital Fire and Life Safety (HLFS) certification: Required.

Pay

The estimated base pay for this position is $25.00 to $29.56 per hour. Additional individual compensation may be available through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

Schedule

Full-time regular position with an 8-hour shift length.