Patient Care Coordinator (Outpatient) Full-Time, Days

About the role

Coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department. Provides communication with patients and visitors that promotes a high level of overall satisfaction and quality of care. Performs duties in an outpatient location.

Responsibilities

• Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival.
• Answers multiple phone lines and intercom, and communicates appropriately.
• Gives appropriate attention to complaints/requests as needed.
• Receives, interprets, verifies and processes physicians' orders.
• Admits/discharges daily patients and creates charts.
• Provides clerical support for departmental meetings, projects and activities as needed.
• Completes and forwards all required information, charts, records, documents as requested.
• Requests previous patient records from medical records as needed.
• Maintains department records, reports, statistics.
• Orders and maintains an adequate inventory of all office supplies and equipment.
• Identifies current status of patient's insurance, as well as range of benefits.
• Identifies and collects co-payments and limits of services for all patients.
• Requests and forwards all necessary forms to billing and other departments.
• Assists with maintenance of hospital forms.
• Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones.
• Helps schedule patient appointments.
• Obtains all necessary billing, insurance and other demographic information.
• Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation.
• Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
• Keeps waiting rooms neat, clean and organized.
• Communicates with those waiting.
• Maintains panels for alarms and reports to appropriate department.
• Provides coverage and/or assistance when necessary to maintain quality standards of the department.
• Compiles information for reports, manuals, handouts and meetings as needed.
• Provides clerical support for department meetings and departmental activities.
• Assists with research and provides administrative support to special projects.
• Performs other job-related duties as assigned.

Requirements

• Education and Work Experience: High School Education/GED or equivalent: Preferred Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred
• Facility Specific License/Certifications: Basic Life Support (BLS) certification from approved vendor per AH policy: Required

Organizational Requirements

• Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable.
• Medical and religious exemptions may apply.
• Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify.

Job Info

• Job Identification : 68555
• Job Category : Coordinator
• Posting Date : 2026-07-06T17:51:59+00:00
• Languages : English
• Locations : The Dalles, OR, United States
• Assignment Category : Full-time regular
• Pay Range : The estimated base pay for this position is $17.00 to $25.48. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.
• Hiring Department : AH The Dalles - Gorge Urology (AHCG)
• Shift Length : 8 Hours