Patient Care Coordinator (Full Time)

About the role

The Patient Care Coordinator (PCC) oversees front desk operations and plays a critical role in supporting clinic production, patient experience, and overall business performance.

Responsibilities

• Ensure smooth and professional internal and external communication across the clinic.
• Manage patient scheduling efficiently to support maximum provider productivity.
• Confirm and maintain patient appointments to reduce no-shows and cancellations.
• Ensure referrals convert into evaluations with minimal delay.
• Obtain complete and accurate billing, insurance, and demographic information prior to services being rendered.
• Collect front desk payments accurately and in a timely manner.
• Complete assigned administrative and operational tasks to support daily clinic operations.
• Educate patients, referral sources, and the community on Peak Performance Physical Therapy services.
• Proactively educate patients on available services, programs, and treatment options, recommending appropriate add-on or supplemental services based on patient needs and established plans of care.
• Upsell services in a professional, ethical, and patient-centered manner while adhering to company policies, payer guidelines, and applicable healthcare regulations.
• Support clinic revenue growth by identifying opportunities to enhance the patient experience through service awareness and engagement.
• Maintain compliance with all federal, state, and local employment laws, healthcare regulations, and company policies.
• Perform other duties as assigned or as needed to support clinic operations.

Qualifications

• A high school diploma or equivalent required.
• An associate’s or bachelor’s degree preferred.
• Previous experience in a healthcare setting preferred.
• Customer service experience in a patient-facing or healthcare environment.
• Strong administrative skills including scheduling, coordination, and record-keeping.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Ability to address patient concerns with empathy, professionalism, and solution-oriented thinking.
• Comfortable discussing services, pricing, and treatment options with patients in a compliant and ethical manner.
• Sales-oriented mindset with the ability to promote services that support patient outcomes and align with company standards.
• Proficiency with computers and healthcare scheduling software.
• Ability to adapt to changing priorities and workflows.
• Knowledge of and adherence to HIPAA and other applicable privacy and confidentiality regulations.

Work Environment

Primarily operates in a professional office and front desk setting. Regular interaction with patients, providers, and administrative staff. Dynamic environment requiring flexibility during peak clinic hours.

Physical Requirements

• Ability to sit for extended periods while performing administrative tasks.
• Frequent use of computers, phones, and office equipment.
• Ability to communicate effectively in person and over the phone.
• Occasional movement throughout the clinic and waiting areas.

Benefits

N/A

Pay

$20.00 - $25.00 per hour

Schedule

Full-time (40hrs per week)