Patient Care Coordinator-North Oaks

Job Responsibilities

• Greet patients and families warmly upon arrival
• Check in and check out patients
• Provide child-friendly and family-oriented customer service
• Answer phone calls and respond to inquiries about services, appointments, and billing
• Schedule, reschedule, and confirm appointments (via phone, email, or text)
• Manage daily appointment calendar to optimize flow for pediatric patients
• Handle emergency or walk-in appointments efficiently
• Verify dental insurance eligibility and coverage for pediatric services
• Collect and process co-pays and payments
• Prepare and submit insurance claims
• Follow up on unpaid claims and balances
• Explain treatment costs and insurance coverage to parents/guardians
• Follow HIPAA regulations and protect patient privacy
• Maintain communication with the dental team about patient needs or changes in schedule
• Cook up referrals or specialist appointments as needed

Qualifications

• High school diploma or equivalent
• Experience in customer service or healthcare preferred
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize effectively
• Excellent communication and interpersonal skills
• Basic computer skills, including proficiency with Microsoft Office
• Knowledge of HIPAA regulations and patient confidentiality

Benefits

• Fun and fast-paced work environment
• Flexible work hours with no evenings or weekends required
• Competitive salaries
• Excellent benefits packages
• New grads welcome
• Metropolitan Pediatric Dentistry & Orthodontics participates in E-Verify
• We are an Equal Opportunity Employer