Patient Care Coordinator / Medical Receptionist

About the role

At Inland Hearing Aids, we're looking for a compassionate, organized, and patient-focused Patient Care Coordinator to become the heart of our practice. As the first person our patients see and speak with, you'll create a welcoming experience, build meaningful relationships, and help patients on their journey to better hearing and a better quality of life.

Schedule & location

• Part-Time | 24 Hours Per Week
• Monday, Tuesday, Wednesday — 8:30 AM – 5:00 PM
• No weekends
• Ellensburg, WA

Compensation

• $20.00 – $22.00 per hour plus monthly bonus based on clinic and individual performance
• Pay based on experience and qualifications

Responsibilities

• Welcome patients with warmth and professionalism
• Answer incoming calls and assist with appointments and questions
• Help patients feel comfortable, valued, and supported
• Build strong relationships with patients and their families
• Schedule and confirm patient appointments
• Manage provider calendars and patient flow
• Handle patient records and office documentation
• Maintain an organized and efficient office environment
• Verify insurance benefits and authorizations
• Process payments and financial transactions
• Assist with inventory management and hearing aid tracking
• Maintain accurate reports and patient information
• Conduct follow-up and retention calls
• Support community outreach and marketing activities
• Help maintain a productive appointment schedule
• Contribute to a positive and thriving practice culture

Qualifications

• 5+ years of experience in a medical office, healthcare administration, patient coordinator, medical receptionist, front desk, customer service, or office support role preferred
• Experience scheduling appointments and interacting with patients
• Insurance verification experience is a plus
• Strong computer and organizational skills
• Excellent communication and customer service skills
• High School Diploma or GED required

Preferred experience

• Medical office experience
• Healthcare customer service experience
• Front desk experience
• Hearing healthcare experience (not required)

Benefits

• 401(k) with company matching
• Employee discounts
• Monthly bonus opportunities
• Supportive team culture
• Meaningful work that helps improve the lives of patients every day