Medical Receptionist / Patient Coordinator

Responsibilities

• Welcome and engage with patients in a warm, professional, and compassionate manner.
• Communicate registration procedures and appointment expectations to patients upon arrival and during scheduling.
• Schedule appointments in person and over the phone using an electronic medical scheduling system.
• Manage patient call volume through a multi-line phone queue.
• Accurately review and update patient demographic and insurance information.
• Collect patient co-payments and process payments appropriately.
• Maintain confidentiality while working with sensitive patient and medical information.
• Navigate multiple software systems efficiently and accurately.
• Collaborate with providers and staff to support a strong team-based approach to patient care.
• Perform additional duties as assigned by leadership.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfort navigating multiple computer systems and software platforms.

Preferred Experience

• 1–3+ years of customer service experience, preferably in a healthcare or patient-facing setting.
• Medical office or patient registration experience strongly preferred.
• Experience with appointment scheduling, insurance verification, or electronic medical records is a plus.