Medical Receptionist

About the role

Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Perform other related duties as assigned by the office manager.

Requirements

• A high school diploma or equivalent is preferred.
• Bilingual in English and Chinese is required.
• Excellent verbal, written, and interpersonal communication skills.
• A strong sense of accountability.
• A dedication to patient satisfaction and safety.
• Adaptability and flexibility to work in different offices.
• The ability to work independently and in a team environment.
• Strong organizational skills with the ability to manage competing priorities.
• EMR system familiarity is preferred.

Qualifications

• A high school diploma or equivalent is preferred.
• Bilingual in English and Chinese is required.
• Excellent verbal, written, and interpersonal communication skills.
• A strong sense of accountability.
• A dedication to patient satisfaction and safety.
• Adaptability and flexibility to work in different offices.
• The ability to work independently and in a team environment.
• Strong organizational skills with the ability to manage competing priorities.
• EMR system familiarity is preferred.

Skills

• Excellent verbal, written, and interpersonal communication skills.
• A strong sense of accountability.
• A dedication to patient satisfaction and safety.
• Adaptability and flexibility to work in different offices.
• The ability to work independently and in a team environment.
• Strong organizational skills with the ability to manage competing priorities.
• EMR system familiarity.

Benefits

• Medical, Dental, and Vision Insurance.
• 401k with Company Match.
• Paid Time Off.
• Paid Holidays/ Floating Holiday(s).
• Commuter Benefits.
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account.

Pay

(Salary is based on previous experience and years of service.)

Schedule

(Hours vary depending on location and department needs.)

Job Code

JOB CODE: 1001130