Medical Receptionist

POSITION SUMMARY

The Medical Receptionist position serves as a crucial link between patients and the clinical staff, working collaboratively to support direct patient services. Key priorities include efficient appointment scheduling and providing excellent customer service.

ESSENTIAL JOB FUNCTIONS

• Works as a team with other staff to provide the best patient experience, including cordial customer service and collaboration within the front and back office support team.
• Welcome and greet patients/clients/visitors in a helpful and friendly manner, directing them appropriately.
• Provide information to incoming callers according to established policies, protocols, and guidelines, transferring calls as needed and ensuring adequate phone coverage.
• Schedule patient flow based on established protocol and guidelines to serve an adequate number of patients.
• Carefully screen patient registration information and other documents to ensure accuracy and update the computer system(s), verifying method of payment.
• Practice confidentiality and privacy protocols in accordance with NVIH policy and HIPAA/HITECH requirements.
• Exercise problem-solving and conflict resolution skills when handling patient complaints, referring them to appropriate personnel as needed.
• Maintain patient waiting areas, office files, and desk areas in an organized and professional manner.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• High School Diploma or equivalent, General Education Diploma (GED).
• One (1) year Customer Service experience required; previous experience working in a similar healthcare setting or medical reception experience desired.
• Proven ability to provide excellent customer service by anticipating customer needs and leaving them feeling satisfied.
• Able to effectively communicate both verbally and written to serve the needs of the clinic and patients in an efficient and productive manner.
• Demonstrated interpersonal skills, time management skills, and ability to meet established productivity standards both independently and in a team environment.
• Computer skills to efficiently use scheduling systems, update information, and word process documents, including electronic health record system.
• Familiarity with HIPAA/HITECH regulations and other privacy laws and regulations to maintain confidentiality of all protected information.
• Reliable transportation and ability to adhere to regular attendance.
• Native preference.

BENEFITS

• Medical, Dental, and Vision Benefits
• 401k with match
• 14 paid holidays
• 4 weeks PTO
• Flexible Scheduling