Patient Care Coordinator - Maple Grove Pediatrics

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit.
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication.
• Answer patient questions regarding appointments, billing, and insurance benefits.
• Verify insurance coverage and assist with patient account management.
• Accurately enter and maintain patient information and records.
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care.
• Utilize scheduling and practice management software to support daily operations.
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience.

Requirements

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit.
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication.
• Answer patient questions regarding appointments, billing, and insurance benefits.
• Verify insurance coverage and assist with patient account management.
• Accurately enter and maintain patient information and records.
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care.
• Utilize scheduling and practice management software to support daily operations.
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience.

Qualifications

• Warm, friendly, and professional with a passion for helping others.
• Ability to remain calm and adaptable in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Strong multitasking and schedule coordination abilities.
• Positive attitude and commitment to outstanding customer service.
• Comfort learning and utilizing new technology and software systems.
• Proficiency with Microsoft Office and general data entry skills.
• Strong problem-solving skills and a proactive approach to supporting patients and teammates.
• Dental insurance knowledge is a plus, but not required.
• Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred.

Skills

• Warm, friendly, and professional with a passion for helping others.
• Ability to remain calm and adaptable in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Strong multitasking and schedule coordination abilities.
• Positive attitude and commitment to outstanding customer service.
• Comfort learning and utilizing new technology and software systems.
• Proficiency with Microsoft Office and general data entry skills.
• Strong problem-solving skills and a proactive approach to supporting patients and teammates.
• Dental insurance knowledge is a plus, but not required.
• Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred.

Benefits

• Competitive compensation and a comprehensive benefits package.
• Medical, dental, vision, and orthodontia coverage.
• Paid time off and paid holidays.
• 401(k) with company match and Roth options.
• Health savings account and flexible spending account options.
• Life insurance and short- and long-term disability coverage.
• Pet insurance.
• Employee Stock Purchase Plan (ESPP) purchase options.
• Company-supported continuing education and professional development.
• Opportunities for growth and career advancement.
• A doctor-led, patient-centered culture focused on clinical excellence.
• The opportunity to work alongside highly skilled specialists and support teams.
• A network of practices across Minnesota and western Wisconsin.

Pay

Wage range $24.00-$27.15 per hour

Schedule

Mon-Off
Tuesday- (Maple Grove) 7:45am-4:00pm
Admin only day
Wednesday- (Maple Grove) 7:30am-4:15pm
Thursday- (Maple Grove) 7:30am-4:15pm
Friday- (Woodbury) 7:30am-4:15pm