Patient Care Coordinator/Intake Authorization Coordinator- Beacon Western Hills clinic

Beacon Orthopaedics, a brand partner of Upstream Rehabilitation, is seeking an Insurance Authorization Specialist to join our team in Cincinnati, OH.

About the role

A Patient Care Coordinator (also called an Intake Authorization Specialist) is an entry-level office role responsible for maintaining pleasant and consistent daily clinic operations. This position supports clinic growth through excellence in practice management and patient intake processes, working collaboratively with the Clinic Director to carry out efficient procedures.

Responsibilities

• Greet everyone who enters the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify insurance coverage for patients and collect payments at time of service.
• Obtain and manage insurance authorizations for physical therapy, including:
  • Effectively communicating with clinical staff, physician offices, and insurance carriers to ensure timely approval of services.
  • Tracking authorization status, expiration dates, visit counts, and reauthorization needs to prevent treatment interruption.
  • Submitting clinical documentation and supporting medical records to payers as required for authorization approval.
  • Maintaining accurate documentation in EMR and scheduling systems regarding authorizations.
• Deliver excellent customer service by helping patients understand insurance requirements and authorization processes.
• Create an inviting clinic atmosphere and make welcome calls to influence arrival rates.
• Convert referrals into evaluations and schedule patient visits.
• Manage practice operations, including:
  • Efficiently managing schedules and document routing.
  • Managing personal overtime, non-clinical documentation, and deposits.
  • Monitoring caseload, discharge candidates, progress notes, insurance reporting, and clinic inventory.
• Attend required training for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front office workspace.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills with the ability to relate well to business office and field leadership.
• Demonstrated ability to work independently while maintaining organization, accuracy, and timely follow-through.
• Excellent time management skills with the ability to prioritize tasks with minimal supervision.
• Self-motivated, proactive, and able to work effectively as part of a team.

Physical Requirements

• Subject to inside environmental conditions with exposure to indoor temperature changes and noise.
• Primarily sedentary work: constantly sits, with ability to interchange with standing as needed.
• Constantly communicates with associates; must be able to hear and speak to accurately exchange information.
• Frequently operates a computer and other office equipment (printers, phone, keyboard, mouse, copy machines) using gross and fine manipulation.
• Constantly uses repetitive motions to type and views computer screens (near acuity).
• Must comprehend information provided and use judgment to respond appropriately in various situations.
• Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist, carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, or lifts under 10 lbs. from waist to shoulder.

Schedule

• Full-time position operating within normal business hours Monday through Friday, with an expectation of a minimum of 40 hours per week.
• May be required to attend special events some evenings and weekends or work additional hours as needed.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term, and long-term disability insurance.
• 3-week Paid Time Off plus paid holidays.
• 401K with company match.