Patient Care Coordinator II

About the role

Assists physicians and staff in coordinating and providing patient care. Functions as primary liaison between patients, staff, and physicians. Located at Orthopedic One.

Responsibilities

• Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam.
• Provides patient education related to treatment.
• Answers, triages and returns phone calls.
• Communicates changes to clinic schedule as needed.
• Removes or applies wound dressing.
• Assists in the application or teaching related to bracing/casting.
• Removes sutures or staples after physician assessment of wound.
• Prepares supplies and draws up injections for physician.
• Electronically retrieves x-ray, MRI, or other records for physician.
• Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
• Books surgery and completes all associated surgery paperwork, prepares consents, etc.
• Schedules pre-admission testing for patients by contacting PCP or hospital.
• Assures that any special surgical instruments/devices or DME have been ordered for surgery and post‑op care.
• Sends completed pre-admission testing to appropriate surgery location prior to patient surgery.
• Prepares x-rays and other patient information for doctor to take to surgery.
• Completes disability forms or other documents requested by patients, reviewing with physicians as needed.
• Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions.
• Provides coverage for vacation/sick calls from other clinicians.
• Develops and maintains pre‑op patient education program. May be class format or one‑on‑one incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre‑operative instructions.
• Places prescription refill orders at direction of physician.
• Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
• Works cooperatively and refrains from participating in negative conversations.
• Shares knowledge and insights with co‑workers in a constructive manner.
• Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
• Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
• Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
• Provides assistance and support to leadership in implementing policies and procedures as necessary.
• Actively participates in training, and conducting day‑to‑day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.

Qualifications

• Candidates will be required to have completed a medical assisting or comparable education.
• Certification related to the educational program is desired.
• Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment.
• Previous casting experience desired.
• Must maintain current CPR certification.

Schedule

• Regular Full Time, Day Shift