Patient Care Coordinator - Highlands Ranch

About the role

The Patient Care Coordinator plays a vital role in ensuring a seamless and positive experience for patients within a healthcare setting. This position is responsible for managing patient registration, scheduling appointments, and coordinating communication between patients and healthcare providers. The coordinator acts as the first point of contact, providing exceptional customer service while handling sensitive patient information with confidentiality and professionalism. By efficiently managing patient billing and insurance verification, the role supports the financial and operational aspects of the healthcare facility. Ultimately, the Patient Care Coordinator contributes to the overall quality of care by facilitating smooth administrative processes and fostering effective patient-provider relationships.

Responsibilities

• Greet and register patients upon arrival, ensuring accurate collection of personal and insurance information.
• Schedule and confirm patient appointments, coordinating with healthcare providers to optimize daily schedules.
• Answer incoming calls professionally, addressing patient inquiries and directing calls appropriately using proper telephone etiquette.
• Verify medical insurance coverage and assist patients with billing questions and payment processing.
• Maintain organized patient records and ensure compliance with healthcare regulations and privacy standards.
• Consistently and accurately completes pre-visit planning to ensure patients are reminded of visits and insurances are verified.

Requirements

• A high school diploma or equivalent required; an associate degree or higher in healthcare administration or related field preferred.
• Proficiency in using computer systems and electronic health record (EHR) software.
• Strong communication skills, both verbal and written, with excellent telephone etiquette.

Skills

• Utilizes healthcare registration skills daily to accurately input and verify patient information, ensuring smooth check-in processes.
• Uses proficient computer knowledge to manage electronic health records, scheduling software, and billing systems efficiently.
• Has strong communication skills, both verbal and written, with excellent telephone etiquette.
• Understands medical insurance and patient billing to assist patients with financial inquiries and insurance verification effectively.
• Combines healthcare registration skills, computer proficiency, and communication skills to support both administrative operations and patient satisfaction consistently.

Qualifications

• High school diploma or equivalent required.
• Associate degree or higher in healthcare administration or related field preferred.
• Experience working in a primary care or outpatient clinic setting preferred.
• Familiarity with healthcare compliance standards such as HIPAA preferred.
• Certification in medical office administration or patient coordination preferred.
• Ability to handle multiple tasks efficiently in a fast-paced environment preferred.
• Knowledge of medical insurance processes, patient billing, and appointment scheduling preferred.
• Proven experience in healthcare registration or front desk operations within a medical or clinical environment preferred.

Supervisor Responsibilities

This position has no supervisory responsibilities.

Benefits

• Health insurance plan options for you and your dependents.
• Dental and Vision plans for you and your qualified dependents.
• Company-paid life insurance.
• Voluntary options for short-term and long-term disability coverage.
• AFLAC Plans.
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately.
• PTO accrual.
• Salary: $20 - $24 / hour.