Patient Care Coordinator

About the role

The Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

Responsibilities

• Provide exceptional service to all customers
• Greet patients as they arrive and manage wait time
• Process walk-in patients and visitors
• Manage day-to-day operations for activities and programs within the community center space
• Answer phones and schedule appointments as necessary, verifying correct visit type and primary care provider
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages and create and manage tasks as needed
• Manage medical records (maintains, files/scans, prepares for schedule)
• Ensure all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Work with back-office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Absorb and assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
• Close out EMR messages
• Establish and maintain effective working relationships with patients, employees, and the public
• Perform all other related duties as assigned

Requirements

• High School Diploma/GED (or higher)
• 1+ years of experience in customer service
• 1+ years of experience with Microsoft Office
• Ability to travel 10% of the time to other practices for coverage

Preferred Qualifications

• 1+ years of work experience with medical office processes
• 1+ years of related work experience including data entry
• Prior experience with EMR computer applications
• Prior experience with medical software
• Knowledge of working through medical portal systems
• Knowledge of medications and medical terminology

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

Hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

Monday - Friday, 8am - 5pm

Location

6321 S Redwood Rd. STE 201 SLC UT and at least once a week travel to the other local clinic

UnitedHealth Group

Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

We’re honored to be recognized for our exceptional work culture