Patient Care Coordinator

Duties & Responsibilities

• Provide administrative support at the front desk at assigned locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Effectively schedule and/or modify patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Create patient account profile in the Medical Record system.
• Maintain a clean office work environment.
• Accept payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Potentially attend training in Hanover or Lancaster once or twice as needed.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent multitasking and time management skills.
• Office administrative experience, preferably in a medical office.
• Strong attention to detail and accuracy.
• Insurance knowledge including Medicare.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%