Patient Care Coordinator-Fountain Valley, CA
Sonova Group · Fountain Valley, CA · 1 mo ago
Customer Service$22–$23/hrFull-time
About the role
AudioNova, part of Sonova, located at 18643 Brookhurst St., Suite 1D, Fountain Valley, CA 92708.
Responsibilities
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
- Collect patient intake forms and maintain patient files/notes
- Schedule/Confirm patient appointments
- Complete benefit checks and authorization for each patient’s insurance
- Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- General sales knowledge for accessories and any patient support
- Process patient orders, receive all orders and verify pick up, input information into system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- General office duties, including cleaning
- Manage inventory, order/monitor stock, and submit supply orders as needed
- Assist with event planning and logistics for at least 1 community outreach event per month
Requirements
Education: High School Diploma or equivalent; Associates degree, preferred.
Work Experience: 2+ years in a health care environment is preferred; Previous customer service experience is required.
Qualifications
Prior experience/knowledge with hearing aids is a plus.
Skills
- Professional verbal and written communication
- Strong relationship building skills with patients, physicians, clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience a plus
Benefits
- 401K with a Company Match
- Medical, Dental, Vision Coverage
- FREE hearing aids to all employees and discounts for qualified family members
- PTO and Holiday Time
- No Nights or Weekends!
- Legal Shield and Identity Theft Protection
- 1 Floating Holiday per year
Pay
Current pay: $22.00-23.00 an hour + Sales Incentive Bonus!
Schedule
Clinic Hours: Monday-Friday 8:30am-5:00pm