Patient Care Coordinator - DTC

About the role

The Patient Care Coordinator plays a vital role in ensuring a seamless and positive experience for patients within a healthcare setting. This position is responsible for managing patient registration, scheduling appointments, and coordinating communication between patients and healthcare providers. The coordinator acts as the first point of contact, providing exceptional customer service while handling sensitive patient information with confidentiality and professionalism. By efficiently managing patient billing and insurance verification, the role supports the financial and operational aspects of the healthcare facility. Ultimately, the Patient Care Coordinator contributes to the overall quality of care by facilitating smooth administrative processes and fostering effective patient-provider relationships.

Responsibilities

• Greet and register patients upon arrival, ensuring accurate collection of personal and insurance information.
• Schedule and confirm patient appointments, coordinating with healthcare providers to optimize daily schedules.
• Answer incoming calls professionally, addressing patient inquiries and directing calls appropriately using proper telephone etiquette.
• Verify medical insurance coverage and assist patients with billing questions and payment processing.
• Maintain organized patient records and ensure compliance with healthcare regulations and privacy standards.
• Consistently and accurately completes pre-visit planning to ensure patients are reminded of visits and insurances are verified.

Requirements

Requires a high school diploma or equivalent. Previous experience in a healthcare setting is preferred, but not required. Excellent interpersonal and communication skills are essential, along with strong organizational and multitasking abilities. Proficiency in healthcare registration, computer skills, and front desk/telephone etiquette are necessary. Understanding of medical insurance and patient billing is beneficial.

Qualifications

Must have a valid driver's license and reliable transportation. Must be able to work flexible hours, including evenings and weekends, as needed. Must be able to lift up to 20 pounds and stand for extended periods.

Skills

• Healthcare registration skills
• Proficient computer knowledge
• Front desk and telephone etiquette skills
• Understanding of medical insurance and patient billing

Benefits

OnPoint Medical Group offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, paid time off, and more. Professional development opportunities are also available.

Pay

$20.00 - $24.00 per hour

Schedule

Full-time position, flexible schedule to accommodate patient needs.