Patient Care Coordinator- Draper, UT

About the role

We are currently looking for a full-time Patient Care Coordinator for our Draper, UT location. Qualified candidates will possess exceptional customer service and listening skills, as this is the first point of contact for our patients.

Essential Duties And Responsibilities

• Provide patients with an exceptional care experience, ensuring a Net Promoter Score (NPS) greater than 80.
• Cook up a storm with clinic scheduling to maintain full and efficient appointment flow while meeting access standards.
• Serve as the primary point of contact between patients, providers, and internal teams to ensure continuity of care.
• Facilitate all stages of the patient care journey, including scheduling, documentation, billing coordination, and communication.
• Manage patient inquiries promptly and compassionately across multiple channels (phone, email, voicemail, or portal).
• Support accurate billing processes, collections, and accounts receivable activities in partnership with the billing team.
• Participate in daily huddles and weekly meetings to ensure clear communication and workflow efficiency.
• Track and act on patient feedback and Net Promoter data to enhance service delivery.
• Identify process improvements and share actionable recommendations to improve clinic operations.
• Uphold confidentiality and patient rights in all interactions, maintaining compliance with HIPAA and organizational standards.

Qualifications

• Previous experience in medical administration/reception position required.
• High school diploma/GED required.
• Strong interpersonal skills and focus on customer service.
• Excellent verbal and written communication skills.
• Detail oriented and self-motivated.
• Must be able to multi-task and work well with a team.
• Reliable, professional, and friendly.
• Computer and technology proficiency.

Why work with us?

We recognize that we have a responsibility to foster a culture of respect, empathy, and collaboration among our team, patients, and partners. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.