Patient Care Coordinator | Diagnostic Imaging Services

About the role

The Patient Care Coordinator supports the delivery of high-quality patient care within Meritus Health’s Diagnostic Imaging Services (DIS). In this role, you will assist patients, providers, and clinical staff by coordinating front-office workflows, managing patient information, supporting clinical operations, and ensuring a smooth, efficient experience throughout the imaging visit. This position requires strong communication skills, attention to detail, and the ability to manage confidential health information in a fast-paced outpatient environment. The ideal candidate is organized, patient-focused, and comfortable working in a medical setting with frequent interaction across clinical and administrative teams.

Responsibilities

• Greet and assist patients, ensuring a welcoming and professional experience
• Coordinate patient flow, appointment needs, and communication with clinical staff
• Obtain, verify, and document patient information accurately in the electronic health record (EHR)
• Support imaging workflows by preparing patients, answering questions, and directing them appropriately
• Maintain confidentiality and comply with HIPAA and organizational privacy standards
• Communicate effectively with patients, providers, and team members using clear, professional language
• Assist with general office duties, including scheduling, documentation, and record management
• Demonstrate knowledge of medical terminology and imaging-related processes
• Uphold Meritus Health’s values of compassion, excellence, integrity, and collaboration

Requirements

• High school diploma or GED required
• Graduation from a Medical Assistant, Nursing Assistant, or Medical/Secretarial program preferred
• One year of medical experience in a physician office, hospital, or similar healthcare setting preferred
• Working knowledge of medical terminology required
• Nursing Assistant or Medical Assistant (certified or non-certified) preferred

Skills

• Knowledge of healthcare workflows, medical terminology, and outpatient operations
• Experience using electronic health record (EHR) systems
• Strong communication skills with proper grammar and professional tone
• Ability to manage confidential patient information responsibly
• Customer-service mindset with the ability to work effectively in a team environment

Benefits

• Health, Dental, and Vision Insurance (Coverage begins on the first of the month following your hire date)
• Life Insurance & Disability Coverage (Includes company-paid life insurance, as well as short- and long-term disability benefits)
• Paid Time Off (PTO) – A generous PTO program designed to help you recharge and maintain a healthy work-life balance
• 401(k) Retirement Plan with company match
• Education Assistance & Tuition Reimbursement for continued learning and career growth
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to save pre-tax dollars for eligible healthcare and dependent care expenses
• Shift Differential Pay for team members working evening, night, or weekend shifts