PATIENT CARE COORDINATOR (DENTAL)(TEMP)

Essential Duties And Responsibilities

• Welcome and greet all patients, visitors, and guests in person or over the phone.
• Strong focus on Patient Experience.
• Registers new patients and updates existing patient demographics by collecting detailed information, including personal and financial information.
• Ensures all necessary household and income information is current.
• Identifies payer source, verifies insurance and obtains any necessary authorizations, assigns correct pay type, and collects payments due.
• Copies, scans, and faxes documents as needed.
• Maintains provider schedules following office scheduling policies.
• Promptly answers all incoming calls while maintaining a polite, consistent phone manner and using proper phone etiquette.
• Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
• Takes messages for providers and staff as needed.
• Responsible for keeping front office and reception area clean and organized.
• Attends trainings and meetings as needed.
• Handles incoming and outgoing mail per office protocols.
• Prepares daily reports and batches for business office.
• Facilitates patient flow by following check-in protocols, being aware of delays, and communicating with patients and clinical staff.
• Able to anticipate inventory and equipment needs and communicate needs to appropriate staff.
• Completes billing and collection processes and prepares for distribution to appropriate sources.
• Aware of, and able to abide by all HIPAA regulations protecting patient confidentiality.
• May perform other duties assigned by management as needed.

Requirements

• High School Diploma or GED.
• Two years experience in a Community Health setting preferred.
• Medical or Dental Assistant Certification preferred.
• Bilingual in English and Spanish.
• Experience in operating a computer and word processing.

Pay

$22/hr