Patient Care Coordinator - Crown Heights

Clinical Responsibilities

• Greet patients upon entering the center.
• Register patients for visits carefully and efficiently.
• Verify patient insurance and collect patient payments accurately.
• Answer and route phone calls, taking and delivering messages as needed.
• Respond to and resolve patient questions and issues, as needed.
• Document patient information in the EMR accurately and completely.
• Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.

Administrative Responsibilities

• Organize office supplies at the front desk according to company best practice, restocking as needed.
• Ensure the cleanliness and appearance of the waiting area for patients.
• Complete daily procedure checklists.
• Maintain 100% compliance with company trainings and policies.
• Welcome new team members and provide support, as needed.
• Engage in local marketing and marketing events, as needed.
• Respond to and execute on email communications timely.

Additional Responsibilities/Cross-Training

• Assist with intake duties when back-office staff are not available, including but not limited to:
• Collecting vitals, physical stats, and medical history.
• Performing point-of-care testing.
• Retrieving lab and ancillary test results for review by provider.
• Documenting any clinical services performed in the EMR.
• Safeguarding patients are roomed, examined, and discharged timely.
• Aiding in scribe duties, including but not limited to:
• Assisting providers with real-time documentation of patient encounters in the EMR.
• Preparing and updating patient charts before and after visits.
• Documenting clinical notes including history, exams, and treatment plans as directed.
• Entering orders (labs, meds, referrals) per provider instruction and policy.
• Maintaining patient confidentiality and complying with HIPAA and documentation standards.
• Additional responsibilities as assigned.

Licenses & Certificates

N/A – No licenses or certifications required.

Education, Competencies & Experience

• High school diploma or equivalent (minimum required).
• Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare.
• Strong customer service skills with a friendly and positive/enthusiastic presentation.
• Strong attention to detail while maintaining a high level of organization.
• Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment.
• Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions.
• Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus.

Physical Demands

• Occasional (0-40%) / Frequent (41-71%) / Constant (72-100%):
• Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time.
• Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs.
• Traverse across different areas of the office/clinic and/or to different office/clinic locations.
• Observation of details at close range (within a few feet of the observer).

Equal Employment Opportunity Statement

ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Employee Acknowledgment

I have reviewed this job description and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.