Patient Care Coordinator-Cornea

Summary of Responsibilities

• Provides excellent customer service
• Relays medical questions from patients to the appropriate provider or resource via Epic in a professional, concise, and accurate manner
• Documents patient communication in the medical record
• Solves patient concerns or issues as they arise
• Escalates patient concerns or questions to the Practice Manager/Supervisor when appropriate
• Responds to Patient Gateway patient messages
• Processes in-baskets in Epic between team members and providers
• Enters orders into Epic
• Phones/Scheduling:
• Answers a high volume of patient phone calls requiring triage and scheduling clinic appointments with providers and for testing
• Reviews and assigns appropriate slots for appointment types (new, est, consult, post op, urgent etc.)
• Maintains lines of communication regarding templates concerns with the Practice Manager/Supervisor
• Makes outgoing rescheduling calls
• Works the waitlist regularly and follows up as needed
• Documents no show appointments and handles patient follow-up
• Schedules MRI, CT, labs, pathology
• General Practice Administrative tasks:
• Faxes - receives and handles incoming faxes
• Pathology - follows up on and documents pathology results after provider review
• Imports paperwork as needed for all tasks
• Processes incoming patient referrals
• Handles mail as needed
• Handles RX refills and PAs for RX refills for the specialty

Requirements

• At least one year of customer service and healthcare experience; at least three years for Patient Care Coordinator III
• Bachelor’s degree preferred
• Experience using electronic medical records, specifically Epic preferred
• Strong verbal and written communication skills, as well as attention to detail
• Advanced skill in multi-tasking and ability to prioritize functions based on business need
• Ability to work with difficult people in challenging, sometimes stressful situations

Qualifications

• Must have a valid driver's license
• Must be able to lift 25 pounds
• Must be able to work in a fast-paced environment

Skills

• Excellent customer service skills
• Strong problem-solving abilities
• Proficient in Microsoft Outlook, SharePoint & Teams

Benefits

• Health & Dental Insurance - starts on the first day of employment
• Paid time off and Paid Holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with Company Contribution
• Co. paid Life and LTD Insurance
• Employee Discounts