Patient Care Coordinator - Coon Rapids

Park Dental Coon Rapids is seeking a friendly, organized, and customer-focused Patient Care Coordinator to join our practice. As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while helping patients navigate their dental care journey.

About the Role

At Park Dental, our Patient Care Coordinators are essential members of the care team. We believe exceptional patient experiences begin at the front desk and are built through strong communication, organization, and genuine care for others. We foster a collaborative and supportive environment where team members can grow, succeed, and make a meaningful impact every day.

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication
• Answer patient questions regarding appointments, billing, and insurance benefits
• Verify insurance coverage and assist with patient account management
• Accurately enter and maintain patient information and records
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care
• Utilize scheduling and practice management software to support daily operations
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience

Qualifications

• Warm, friendly, and professional with a passion for helping others
• Ability to remain calm and adaptable in a fast-paced environment
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills
• Strong multitasking and schedule coordination abilities
• Positive attitude and commitment to outstanding customer service
• Comfort learning and utilizing new technology and software systems
• Proficiency with Microsoft Office and general data entry skills
• Strong problem-solving skills and a proactive approach to supporting patients and teammates
• Dental insurance knowledge is a plus, but not required
• Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred

Benefits

• Competitive compensation and a comprehensive benefits package
• Medical, dental, vision, and orthodontia coverage
• Paid time off and paid holidays
• 401(k) with company match and Roth options
• Health savings account and flexible spending account options
• Life insurance and short- and long-term disability
• Pet insurance
• Employee Stock Purchase Plan (ESPP) purchase options
• Company-supported continuing education and professional development
• Opportunities for growth and career advancement

Pay

Wage range $24.00-$27.15 per hour

Schedule

• Monday 1:30 PM - 8:15 PM
• Tuesday 6:30 AM - 2:15 PM
• Wednesday 6:30 AM - 2:15 PM
• Thursday 6:30 AM - 2:15 PM
• Friday hours may be available based on practice needs
• Approximately 10 Saturdays per year

About Us

We offer a supportive environment where your contributions are valued, your growth is encouraged, and your work makes a difference every day. Since 1972, Park Dental has been doctor-led with a focus on patient-centered care. We provide comprehensive training, one-on-one mentorship, and modern technology to support your success from day one.

We are proud to give back to the communities we serve through events such as Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Our practices also participate in local community events throughout the year, creating opportunities to make a positive impact beyond the office.