Patient Care Coordinator - Coon Rapids

Park Dental Coon Rapids is seeking a friendly, organized, and customer-focused Patient Care Coordinator to join our practice. As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while helping patients navigate their dental care journey. Why Join Park Dental At Park Dental, our Patient Care Coordinators are essential members of the care team. We believe exceptional patient experiences begin at the front desk and are built through strong communication, organization, and genuine care for others. We foster a collaborative and supportive environment where team members can grow, succeed, and make a meaningful impact every day. What You Can Expect Competitive compensation and a comprehensive benefits packageMedical, dental, vision, and orthodontia coveragePaid time off and paid holidays401(k) with company match and Roth optionsHealth savings account and flexible spending account optionsLife insurance and short- and long-term disabilityPet insuranceEmployee Stock Purchase Plan (ESPP) purchase optionsCompany-supported continuing education and professional developmentOpportunities for growth and career advancementA doctor-led, patient-centered culture focused on quality careA network of practices across Minnesota, Wisconsin, and Arizona Dental experience is welcome but not required. We encourage candidates with proven backgrounds in customer service, healthcare, hospitality, retail, administration, or other service-focused industries to apply. Wage range $24.00-$27.15 per hour Responsibilities Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visitCoordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communicationAnswer patient questions regarding appointments, billing, and insurance benefitsVerify insurance coverage and assist with patient account managementAccurately enter and maintain patient information and recordsCollaborate with doctors and team members to ensure efficient office operations and exceptional patient careUtilize scheduling and practice management software to support daily operationsAssist with resolving patient concerns and identifying solutions that support a positive patient experience Skills & Qualifications Warm, friendly, and professional with a passion for helping othersAbility to remain calm and adaptable in a fast-paced environmentStrong organizational skills with exceptional attention to detailExcellent verbal and written communication skillsStrong multitasking and schedule coordination abilitiesPositive attitude and commitment to outstanding customer serviceComfort learning and utilizing new technology and software systemsProficiency with Microsoft Office and general data entry skillsStrong problem-solving skills and a proactive approach to supporting patients and teammatesDental insurance knowledge is a plus, but not requiredPrevious experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred Expected Schedule Monday 130 PM - 815 PM Tuesday 630 AM - 215 PM Wednesday 630 AM - 215 PM Thursday 630 AM - 215 PM Friday hours may be available based on practice needs. Approximately 10 Saturdays per year. What Makes This Role Special As a Patient Care Coordinator, you are often the first and last person a patient interacts with during their visit. Your ability to create a welcoming experience, build relationships, and keep the day running smoothly has a direct impact on both our patients and our team. We offer a supportive environment where your contributions are valued, your growth is encouraged, and your work makes a difference every day. If you are looking for a role where you can build meaningful connections, develop new skills, and be part of a collaborative team, we would love to connect with you! We Love Our Communities We are proud to give back to the communities we serve through events such as Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Our practices also participate in local community events throughout the year, creating opportunities to make a positive impact beyond the office. A Legacy of Care and Support Since 1972, Park Dental has been doctor-led with a focus on patient-centered care. We provide comprehensive training, one-on-one mentorship, and modern technology to support your success from day one. Our teams are committed to creating welcoming environments for both patients and employees while delivering exceptional care. What Our Team Is Saying "Working for Park Dental has been a fulfilling career centered on teamwork and patient care. Flexibility, positivity, and multitasking are key factors for success." Patient Care Coordinator Mentor Park Dental is proud to be an equal opportunity employer.