Patient Care Coordinator (Bilingual)

Location: Pittsburgh, PA; Remote with occasional on-site work requirements | Classification: Non-Exempt | Job Type: Full-Time | Reports To: RxARECARE Supervisor

About the role

PANTHERx is the nation’s largest rare disease pharmacy, putting the patient experience at the top of everything we do. We seek inspired and compassionate problem solvers who produce high‑quality work, thrive in the ever‑challenging environment of modern medicine, and are committed to achieving superior health outcomes for people living with rare and devastating diseases. The Patient Care Coordinator interacts with patients over the phone to coordinate prescription refill(s), updates billing information, and addresses patient concerns. This position redirects calls to pharmacists as needed, communicates with healthcare providers in a confidential manner, and adheres to applicable healthcare regulations.

Responsibilities

• Communicates with patients via phone to establish rapport, ensure clinical compliance, and establish next shipment of medication.
• Communicates with order management and fulfillment team to engage compliance, and to address concerns as noted during patient communication.
• Accepts direction from pharmacist(s) and Leadership regarding various elements of specialty call compliance programs.
• Completes all Patient Care Coordinator responsibilities fluently in both English and Spanish.
• Additional projects and activities as assigned.

Requirements

• High school diploma or graduate education degree (GED).
• 1-3 years customer service experience in a call center environment.
• Excellent communication, organizational and interpersonal skills.
• Bilingual – Fluent in English and Spanish, especially in medical terms.

Qualifications

• Bachelor’s degree.
• 1-3 years’ experience in a specialty pharmacy call center environment.
• Healthcare interpreter certification from a nationally recognized institute (Certification Commission for Healthcare Interpreters or the National Board of Certification for Medical Interpreters) or willingness to become certified.

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Schedule

To accommodate business and patient services, this position may be required to work varied and rotating full-time schedules between 8:00 a.m.-8:00 p.m., Monday-Friday as required by the Manager.