Patient Care Coordinator (Bilingual)(902133)

PANTHERx is the nation’s largest rare disease pharmacy, dedicated to providing uncompromising quality and superior health outcomes for patients living with rare and devastating diseases. We prioritize the patient experience and seek team members who are inspired, compassionate, and committed to high-quality work in the dynamic environment of modern medicine.

About the role

The Patient Care Coordinator interacts with patients over the phone to coordinate prescription refills, update billing information, and address patient concerns. This role redirects calls to pharmacists as needed, communicates confidentially with healthcare providers, and adheres to applicable healthcare regulations. To accommodate business and patient service needs, this position may require varied and rotating full-time schedules between 8:00 a.m.–8:00 p.m., Monday–Friday.

Responsibilities

• Communicates with patients via phone to establish rapport, ensure clinical compliance, and schedule the next shipment of medication.
• Coordinates with the order management and fulfillment team to address compliance and patient concerns.
• Accepts direction from pharmacists and leadership regarding specialty call compliance programs.
• Completes all responsibilities fluently in both English and Spanish.
• Handles additional projects and activities as assigned.

Requirements

• High school diploma or GED.
• 1–3 years of customer service experience in a call center environment.
• Excellent communication, organizational, and interpersonal skills.
• Bilingual—fluent in English and Spanish, including medical terminology.

Preferred Qualifications

• Bachelor’s degree.
• 1–3 years of experience in a specialty pharmacy call center environment.
• Healthcare interpreter certification (e.g., Certification Commission for Healthcare Interpreters or National Board of Certification for Medical Interpreters) or willingness to obtain certification.

Work Environment

This role offers flexibility for eligible employees to work hybrid or remotely while maintaining productivity and team collaboration. Routine use of standard office equipment such as computers and phones is required.

Physical Demands

The role requires regular talking, hearing, and visual tasks, including prolonged use of a computer. Employees may need to sit, stand, walk, and use hands or fingers to handle objects. Reasonable accommodations will be made for individuals with disabilities.

Benefits

• Hybrid, remote, and flexible on-site work schedules (based on position).
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• 401K with employer matching.
• Employer-paid life insurance and short/long-term disability coverage.
• Employee Assistance Program (EAP).
• Generous paid time off for full-time employees; limited paid time off for part-time employees.
• Paid holidays.