Patient Care Coordinator (590078)

About the Role

PANTHERx is the nation’s largest rare disease pharmacy, dedicated to providing uncompromising quality and superior health outcomes for patients living with rare and devastating diseases. We are seeking inspired, compassionate problem solvers who produce high-quality work and thrive in the dynamic environment of modern medicine. At PANTHERx, employees are the driving force behind our mission, with opportunities for growth and career expansion.

Responsibilities

• Communicates with patients via phone to establish rapport, ensure clinical compliance, and coordinate the next shipment of medication.
• Works with the order management and fulfillment team to address compliance and patient concerns.
• Accepts direction from pharmacists and leadership regarding specialty call compliance programs.
• Handles additional projects and activities as assigned.

Requirements

• High school diploma or GED.
• 1-3 years of customer service experience in a call center environment.
• Excellent communication, organizational, and interpersonal skills.

Preferred Qualifications

• 1-3 years of experience in a specialty pharmacy call center environment.

Work Environment

This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The employee is regularly required to talk or hear and frequently stands, walks, uses hands and fingers, handles or feels objects, and reaches with hands and arms. Reasonable accommodations may be made for individuals with disabilities.

Schedule

This position may require varied and rotating full-time schedules between 8:00 a.m. and 8:00 p.m., Monday through Friday, as determined by the Manager.

Benefits

• Hybrid, remote, and flexible on-site work schedules (based on position).
• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• 401K with employer matching.
• Employer-paid life insurance and short/long-term disability coverage.
• Employee Assistance Program.
• Generous paid time off for full-time employees; limited paid time off for part-time employees.
• Paid holidays.

Location: Pittsburgh, PA | Classification: Non-Exempt | Status: Full-Time, Hybrid | Reports to: RxARECARE Supervisor