Patient Care Coordinator

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics and orthotics in Michigan. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. When you join Ottobock.care, you're becoming part of a movement that is redefining what’s possible in patient care.

About the role

We are currently looking for an on-site Patient Care Coordinator (PCC) at our Madison Heights, MI clinic. Our PCCs play a vital role in each patient's visit, from greeting patients to ensuring scheduling and documentation run smoothly. You'll be helping people move through life with confidence and independence.

This is a rotating 4/10 schedule between Monday and Friday.

Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, and required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform initial insurance verification and assist in securing insurance authorizations for patient cases as needed.
• Create patient account profiles in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Requirements

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Customer service experience.

Benefits

• Medical, vision, and dental coverage.
• Health savings accounts with employer contribution.
• Flexible spending account options.
• Company-paid life insurance policy.
• Generous Paid Time Off.
• 7 company holidays plus floating holidays.
• DailyPay.
• 100% company-paid short- and long-term disability.
• 401k match up to 3.5%.